These are the terms and conditions on which we supply our services to you, including goods that you may buy from us.
Once you have confirmed in writing that you are happy with the design brief and fee proposal, we will issue an initial invoice, with additional invoices to follow (as applicable). We will not commence any design services until payment of that invoice has been received. The contract for our design services will come into existence between you and us when we issue that invoice and you confirm your acceptance by making payment. Neither you nor we will have any obligations to each other prior to this.
If you are not happy with the initial design brief, there is no further obligation for you to proceed with our services.
If a contract does come into existence, it incorporates all of the terms and conditions below.
Information About Us
We are Studio Bellord Limited (previously Camilla Bellord Interiors Limited), a company registered in England and Wales.
Our company registration number is 10237637 and our registered office is at Unit 1, Office 1, Tower Lane Business Park, Warmley, Bristol, United Kingdom, BS30 8XT.
We are VAT registered and our VAT registration number is 309 9734 68.
You can contact us by emailing us at contact@studiobellord.com.
Our Services
We employ a three-phase philosophy: Phase I – Concept Creation; Phase II – Detailed Design; and Phase III – Procurement & Installation.
We will perform an initial design consultation as to your requirements before preparing a fee proposal and design brief. As part of the initial consultation, we will examine the project and your requirements.
Following the initial design consultation, we will prepare a fee proposal with a design brief for your agreement before undertaking any further services. Once you have had time to consider the design brief, we can consult further to discuss any changes you require and we will then produce a revised fee proposal. Once you are happy with the final design brief and fee proposal, we will then issue you with an accompanying invoice.
Once the final design brief is agreed we will finish Phase I before moving on to Phases II and III. Any material change to the agreed brief, scope, number of revisions, procurement structure or programme may result in additional fees. Further details of our services are available here.
Where an agreed phase of work has been completed and is ready for presentation, the relevant stage invoice shall become due in accordance with the agreed fee proposal, irrespective of when any presentation, review meeting or client approval takes place.
Goods for Sale
As part of Phase II – Detailed Design – or generally as we progress our services, we may give you product recommendations for you to purchase items directly from us, which may include bespoke or tailored items. Such items will be sold individually or in batches and a contract, whether for each item or a collection of items, will only come into existence between you and us when we issue you with an invoice for them. Any such contract also incorporates all of the terms and conditions below.
Payment Terms for Goods
Where we are supplying goods to you, including bespoke or made-to-order items, payment is required in advance in order for us to place orders with our suppliers.
A deposit of 80% of the total value of the goods is payable at the point of order. The remaining 20% balance is due prior to delivery and installation.
For larger or phased orders, we may invoice in stages, aligned with supplier payment schedules.
We will confirm the timing of payments as part of the procurement process. Orders will not be placed, and goods will not be released for delivery or installation, until the relevant payments have been received in full.
Some Things to Note
Our aim is to provide our services using reasonable care and skill and in compliance with the commonly accepted practices and standards of an interior design consultancy practice.
Whilst our hope is that the outcome of our services will give you pleasure for many years to come, no interior design practice can promise this.
Please remember that all decisions are yours, even if they are recommended by us.
Our design, drawings, schemes and design materials are issued to communicate design intent and are not technical construction drawings. Technical development, verification, coordination and implementation remain the responsibility of the relevant architect, contractor or specialist consultant.
Unless expressly included within the agreed scope of services, we are not responsible for managing or coordinating third-party suppliers appointed directly by you, and any dissatisfaction arising from the implementation of the design by such third parties must be addressed with them directly.
Our fees and recommendations are prepared on the basis of the anticipated scope of services and procurement involvement described in the agreed proposal. Where Studio Bellord is appointed to manage procurement, our fees may be incorporated within the retail pricing of items supplied, reflecting the coordination, supplier management and ongoing design involvement required throughout delivery. Material changes to the scope, procurement structure or implementation approach may require a review of our fees and commercial terms.
Please note that our designs are not suitable or fit for construction purposes, including planning or building regulation consent. We are not architects, engineers or surveyors. Where necessary, you will need to submit all conceptual drawings and materials to relevant third parties like architects, structural engineers, builders, as well as the local council where required, for technical interpretation and verification, who will be responsible for the review of all applicable laws, regulations, permissions and compatibility.
Intellectual Property & Use of Design Material
All drawings, concepts, mood boards, specifications, schedules, visualisations, design schemes and other materials prepared by us remain the intellectual property and copyright of Studio Bellord Limited.
Upon payment in full of all invoices relating to the applicable phase of services, you are granted a non-exclusive licence to use the design materials solely for the purposes of the specific project and property for which they were prepared.
Our design materials may not be copied, reproduced, adapted, shared with another interior designer for the purposes of completing, developing or implementing the design, or used on another property or project, without our prior written consent.
Where another designer, consultant, contractor or supplier is engaged to implement, develop, adapt or complete a scheme derived wholly or substantially from our design work, we reserve the right to charge an additional licence, release or consultancy fee before such information is issued or relied upon.
We retain the right to withhold certain supplier, sourcing, pricing and specification information where these form part of our proprietary procurement process, trade relationships or design methodology.
Portfolio & Publicity Rights
Unless otherwise agreed in writing, we reserve the right to photograph completed projects and to use drawings, photography and project information for portfolio, website, editorial, awards and promotional purposes, provided that confidential personal information and property addresses are not disclosed without consent.
If you would prefer your project not to be featured in this way, please notify us in writing at the outset of the project and we will discuss this with you.
Where we recommend third-party suppliers, we may provide you with links to access such suppliers’ websites or other contact details for you to be able to correspond with them. This information is provided for your information only and if you decide to purchase any products or services from those third parties you do so solely at your own risk. Any contract entered into and any transaction completed with any third party is between you and the relevant third party and not us.
Please note that we are not obliged to disclose our own suppliers, or where goods you may buy from us are sourced, which remains our confidential information. We will though, as far as we are able, pass on to you the benefit of any manufacturer guarantees or warranties that are offered by our suppliers.
Items Can Vary Slightly From Their Pictures
Please note that an item’s true colour may not exactly match that shown in our materials or samples or its packaging may be slightly different. Natural products, such as wood, will have natural variation and may change due to sunlight, humidity or temperature.
You are responsible for making sure your measurements are accurate. The design or pricing may need to be adjusted if your measurements are incorrect.
We Charge Interest on Late Payments
If we are unable to collect any payment you owe us we charge interest on the overdue amount at the rate of 4% a year above the Bank of England base rate from time to time. This interest accrues on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You pay us the interest together with any overdue amount.
We Pass on Increases in VAT
If the rate of VAT changes before we supply any particular service or item of goods to you, we will adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.
Ownership of Any Goods We Sell You
You will only own any goods you buy once we have received payment for them in full. If you do not pay for them within three months, and we still have them (or are waiting for them, especially bespoke items), we have the right to sell them to another person.
Sometimes we have to Reject an Element of Our Proposal
Sometimes we have to reject an element of our proposal, e.g. because an item is unexpectedly out of stock, or because the item was mispriced by us. When this happens, we let you know as soon as possible. As stated above, a contract for goods is only formed once we issue an invoice to you.
We are Not Responsible for Delays Outside Our Control
If the supply of our services or any item of goods is delayed by an event outside our control, we will contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we will not compensate you for the delay, but if the delay is likely to be substantial you can contact us to terminate that particular item and receive a refund if you have paid for it in advance, but not received. You are not entitled to terminate any other service or product under any contract though.
We Charge You if You do Not Give us Information we Need or do Preparatory Work as Agreed with Us
We may charge you additional sums if you do not give us information we have asked for, particularly about how we can access your property for delivery or installation, or if you do not do the required preparatory work for installation as we set out in the design process. For example, we might need to re-deliver on another vehicle or with extra manpower, or reschedule services, which will incur further charges.
You Have No Legal Right to Change Your Mind
Once we have had our initial design consultation, you have agreed our design brief and fee proposal, and we have issued our invoice, you cannot change your mind.
Our contracts are “on-premises” contracts for the purposes of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (even though the contract is subsequently formed by us issuing an invoice after you have agreed our design brief and fee proposal over the phone or by email after our initial face-to-face consultation; this is because we had that initial face-to-face consultation).
You also have no right to cancel contracts for customised, bespoke or personalised goods under the same 2013 Regulations or the Consumer Rights Act 2015.
You Do Have Rights if there is Something Wrong Though
If you think there is something wrong with our services or any item of goods we supply you, you must contact us. We honour our legal duty to provide you with services and goods that are as described to you and that meet all the requirements imposed by law.
Your legal rights are summarised below. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.citizensadvice.org.uk.
| Summary of Your Key Legal Rights |
| If goods, the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:· Up to 30 days: if your goods are faulty, then you can get a refund.· Up to six months: if your goods cannot be repaired or replaced, then you are entitled to a full refund in most cases.· Up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.
If services, the Consumer Rights Act 2015 says: · You can ask us to repeat or fix a service if it is not carried out with reasonable care and skill, or get some money back if we cannot fix it. If you do not think we have carried out our services with reasonable care and skill we will discuss with you your opinion fairly, openly and clearly. · We always seek to agree the price upfront. If you change the design brief, we may request that you pay for a reasonable additional fee (which we are entitled to in law), but we will always discuss this with you fairly, openly and clearly. · We always give you an indication of the likely time to perform our services. If a time has not been agreed upfront, we are obliged to carry them out within a reasonable time. Again, we will always discuss this with you fairly, openly and clearly. |
We Can Change Our Services and Goods and These Terms
Changes we can always make. We can always change our services and any item of goods:
- to reflect changes in relevant laws and regulatory requirements; and
- to make minor technical adjustments and improvements. These are changes that do not affect your use of the item.
Changes we can only make if we give you notice. We may also have to make changes to an item of goods on occasion, but if we do so we will notify you and you can then contact us to cancel the item before the change takes effect and receive a refund for any item you have paid for in advance, but not received. This will only ever be the case if there is an issue with a bespoke item of goods, e.g. the principal material used has to be replaced (e.g. ash rather than oak) or a particular colour or finish is no longer available.
We Can Suspend Supply (and you have rights if we do)
We reserve the right to suspend or delay the provision of our services, including attendance on site, and to withhold delivery or installation of goods, where any payment is overdue or remains outstanding. We shall not be responsible for any resulting delay.
We can suspend our supply. We do this to:
- deal with technical problems or make minor technical changes;
- update the services or item of goods to reflect changes in relevant laws and regulatory requirements; or
- make changes to the services or the item of goods.
We let you know, and we may adjust the price or allow you to terminate the item. We contact you in advance to tell you we are suspending any supply, unless the problem is urgent or an emergency. If we suspend our design service, or tell you we are going to suspend supply, for more than two months you can contact us to end the contract and we will refund any sums you have paid in advance.
We Can Withdraw Items
We can stop providing an item of goods, such as a bespoke item that can no longer be manufactured. We let you know as soon as possible and we will refund any sums you have paid in advance for the items that will not be provided.
We Can End Our Contract With You
We can end our contract with you and claim any compensation due to us (including enforcement costs) if:
- you do not make any payment to us when it is due and you still do not make payment within 30 days of our reminding you that payment is due;
- you do not, within a reasonable time of us asking for it, provide us with information, cooperation or access that we need to provide the service or item of goods, for example, access to your property;
- you do not, within a reasonable time, either allow us to perform the service or deliver the item to you.
We Do Not Compensate You for all Losses Caused by Us
We are not responsible for losses you suffer caused by us breaking this contract if the loss is:
- Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted agreed the design brief meant we should have expected it (so, in the law, the loss was unforeseeable).
- Caused by a delaying event outside our control. As long as we contacted you and tried to reduce the delay, we are not responsible for delays outside of our control..
- Avoidable. Something you could have avoided by taking reasonable action.
To the extent that you use our services or goods for the purposes of your trade, business, craft or profession then, save in respect of any liability which cannot legally be limited, our total liability to you for all losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to what you paid for our services and all claims for loss of profit or indirect or consequential loss are wholly excluded.
You Have Several Options for Resolving Disputes with Us
Our complaints policy. We will do our best to resolve any problems you have with us or our services. Please feel free to contact Camilla or Tom directly at any time.
Resolving disputes without going to court. Alternative dispute resolution is an optional process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. You can submit a complaint to us by email and if you are not satisfied with the outcome you can still go to court.
You can go to court. These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.
Other Important Terms Apply to our Contract
We can transfer our contract with you, so that a different organisation is responsible for supplying your product. We will tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
You can only transfer your contract with us to someone else if we agree to this. Our service is highly personal to you and so we are unlikely to agree to this.
Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.
If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.
Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you’re not allowed to, but that doesn’t mean we can’t do it later.